Right of withdrawal
Digital products are from that Right of withdrawal excluded.
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
In order to exercise your right of cancellation, you must give us (MM - The Consultant eU) a clear statement (e.g. a letter sent by post, fax or email) about your decision to cancel this contract, inform. You can use the model withdrawal form below as a template, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we will have all payments that we have received from you, including delivery costs (except for the additional costs that result from the fact that you are of a different nature the delivery as the cheapest standard delivery offered by us), to be repaid immediately and at the latest within eight days from the day on which we received notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us immediately and in any event no later than eight days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the end of the eight-day period. The customer bears the cost of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling that is not necessary for checking the nature, properties and functioning of the goods. o: p> < / p>
The right of withdrawal does not apply to the following contracts:
• Goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene reasons, provided that the seal was removed after delivery.
• Goods that were returned in an imperfect condition.
• Goods that are only available in digital form (EBooks).
Model withdrawal form
If you want to cancel the contract, please fill out this form and send it back. o: p>
An MM - The Consultant eU, Neue-Welt-Gasse 4, 8010 and Graz, Austria Email: firstname.lastname@example.org
- I / we (*) hereby cancel the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (*)
- ordered on (*) / received on (*)
- name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only for notification on paper)
(*) Delete where inapplicable.
Return of defective goods.
Complaints about delivered goods can be taken into account within eight days of receipt of the goods. A complaint must be made in writing. Damages that have occurred during transport must be recorded immediately in a suitable form in order to assert any claims for replacement.
The customer receives a credit in the amount of the paid invoice. The invoice must be submitted for this.
Contact point for complaints:
• Telephone: Insert telephone number here
• Mail: Insert mail address here o: p>
The web shop is not a legally binding offer, but merely a non-binding overview and information about our products and offers the customer an invitation to submit an offer. The contract between the customer and M.M. - The Consultant e.U. comes only through the offer of the customer (= the order using the online order form) and its acceptance by the company.
The offer (the order) of the customer becomes effective through his actual access to us. An order is only possible if all in the order form with *designated mandatory fields are completed. If information is missing or if we cannot fulfill the order for other reasons, the customer receives an error message. Before the final submission of the order, the customer is given the opportunity to correct his order. The customer receives supporting detailed information directly during the ordering process. As soon as the order process is completed, the customer receives an electronic order message that provides the customer with an order overview. On our part, this does not constitute acceptance of the customer's offer.
The customer remains bound to his order two days after receipt of the order.
The statutory right of withdrawal remains unaffected.
The contract is only concluded when M.M. - The Consultant e.U. sends the customer the notification that the ordered goods are on their way to the customer. The contract language is German.
The customer will be informed immediately of the unavailability of a service. The consideration will be refunded immediately. M.M. - The Consultant e.U. is entitled to reject offers without giving reasons. o: p>